Return Policy

We offer a 30-day money-back guarantee. Returns should be requested within 14 days of delivery and sent back promptly once approved. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, please contact us at info@donna-london.com before sending any items back. This allows us to assist you quickly and ensure your return is processed smoothly.

If your return request is accepted, we will send you clear instructions on how and where to send your package. All approved returns are sent to our warehouse in China. Items sent back to us without first requesting a return will not be accepted. We do not charge a restocking fee, this is for the benefit of the customer.

You can always contact us for any return questions at info@donna-london.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period If the merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification, in accordance with applicable consumer laws.

Refund and Return Details We'll notify you once we've received and inspected your return, and let you know if the refund has been approved. If approved, your full refund will be issued to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at info@donna-london.com.

Return shipping costs: Return shipping to China is at the customer's expense for change-of-mind returns. The exact cost depends on your location and chosen carrier — from the UK, return shipping typically costs around £10. In cases where the item is defective, damaged, or incorrect, we will cover the return shipping costs. Where applicable consumer protection laws require the merchant to cover return shipping costs, we will do so accordingly.

Returned items should be securely packaged to avoid damage during transit. Returns are handled in accordance with applicable consumer protection laws.

If you would like to return a product, please contact our customer support team before sending any items back. This allows us to assist you quickly and ensure your return is processed smoothly.

We're always happy to help with any return questions — just reach out at info@donna-london.com.